Welcome to Dream Skin and Gold “we”, “our”, “us”. These Terms and Conditions “Terms” govern your access to and use of our website, dreamskinandgold.com.au the “Site” and any purchases made through it.
By accessing or using our Site, or by placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. General Information
- Our website is operated from Queensland, Australia.
- We retail skincare and fine jewellery products via our online store.
- You must be at least 18 years of age, or using the Site under the supervision of a parent or guardian.
2. Products and Descriptions
- We make every effort to ensure that our product images, descriptions, and specifications are accurate. However, minor variations “such as colour, texture, or packaging” may occur due to screen settings or supplier updates.
- All products are offered subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
3. Pricing and Payments
- All prices are listed in Australian Dollars “AUD” and include GST where applicable.
- Prices are subject to change without prior notice.
- We accept payments via major credit cards, PayPal, and other secure payment gateways listed at checkout. Additional bank or transaction fees may apply.
- By placing an order, you authorise us or our third-party payment processor to charge the full order amount, including any applicable fees.
4. Shipping and Delivery
- We deliver Australia-wide and may offer international shipping where stated.
- All shipping timeframes provided are estimates only and may vary due to location, public holidays, or courier delays.
- It is your responsibility to provide accurate delivery details. We are not liable for delays, losses, or failed deliveries caused by incorrect information.
5. Returns and Refunds
We adhere to the Australian Consumer Law, and our Returns Policy includes the following:
- You are entitled to a refund, replacement, or repair if a product is faulty, damaged, or not as described.
- Change-of-mind returns may be accepted at our discretion if the item is unused, in original condition and packaging, and returned within 2 days of receipt. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
- For fine jewellery, we only accept returns if the item is proven to be fake or not genuine. It must be unused, in original packaging, and include proof of inauthenticity.
- Due to hygiene regulations, skincare products must be unopened and unused to be eligible for return.
- To initiate a return, please email info@dreamskingold.com.com.au with your order number and reason for return.
6. Intellectual Property
- All content on the Site, including but not limited to text, images, logos, and design, is the property of Dream Skin and Gold or our licensors and is protected under copyright and intellectual property laws.
- You must not copy, reproduce, modify, or use any content for commercial purposes without our prior written consent.
7. User Conduct
You agree not to:
- Use the Site for unlawful, harmful, or fraudulent purposes
- Upload or transmit any malicious software, viruses, or code
- Attempt to interfere with or breach the security of the Site
- Post false, offensive, or misleading content
8. Limitation of Liability
To the extent permitted by law:
- We do not guarantee continuous, error-free access to the Site.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or any products purchased through it.
- Our total liability is limited to the purchase price of the item in question or as otherwise required under the Australian Consumer Law.
9. Privacy
Your personal information is handled by our Privacy Policy, which can be accessed on our website.
10. Governing Law
The laws of Queensland, Australia, govern these Terms, and any disputes arising from these Terms or your use of the Site will be subject to the jurisdiction of the courts of Australia.
11. Changes to These Terms
We reserve the right to update or amend these Terms at any time. The most current version will always be published on this page. Continued use of the Site following any updates constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions, feedback or concerns about these Terms, please contact:
Dream Skin and Gold
Email: info@dreamskinandgold.com.au
Phone: 0431 122 153
Address: 71 Codrington Circuit, Pacific Pines QLD 4211, Australia
